1. What should I do when I get my ring in the wrong size?
We suggest that you make a careful and correct decision when you make your size choice because we can’t exchange the ring engraved or customized. If you got the wrong size ring, please get in contact with our customer service. We would like to exchange the size for you if you pay the shipping fee for return and reship.
2. What can I do when I get an empty box?
We checked carefully when we ship our package and we never send the empty box out. We suggest that you could get in contact with the courier who deliver the package. He is the last person who took care of your package. If they don’t have the product, please contact us with a picture of the box as soon as possible.
3. How long before my package gets shipped?
For most of our products, we need 1-2 working days to process. Some of our customized products like name necklaces and name pendants take longer.
4. Do you provide a big size ring?
Yes! You can send an email to [email protected] My colleague will reply to you soon.
5. How can I track my order?
We will send an email to your contact email when we ship your package. If you didn’t receive the email you can send an email with your order number or other information about your order to our customer service.
6. Can I get the order information changed before you shipped out?
Yes. Please send us an email or call us as soon as possible. We can change it for you before we engrave the item/ ship your package out.
7. Can I return a product for the reason that I just don’t like/need it?
We can help you return the product you don’t want but we reserve the right to purchase the shipping&handing, and restocking fee.
8. How can I get contacted by your customer service?
You can send an email to [email protected] My colleague will reply to you soon.
9. Are all these jewelry free shipping?
a. Yes. We are trying our best to draw a balance between the price and service. Free Exp.Shipping in the United States It needs 8-15 working days.
b. We will deliver your order by DHL/ UPS / FedEx. According to credit card clearance, address confirmation, and availabilities of our products. The shipping fee is $35.
10. How’s the quality of Acordoi’s jewelry?
A: We are reducing our SKU NO. in order to make each piece of jewelry in good quality and condition. We only provide hand-picked styles, and never use the wholesale staff.
11. Where is your jewelry?
A: Some of the jewelry is designed by our designer in China Nanjing, and made in Shenzhen.